Updated 25th May 2018
Bhavana is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Privacy Act). The National Privacy Principles (NPPs) govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at: www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:
This Personal Information is obtained in many ways including: Correspondence by telephone
Our website: www.bhavanacookingschool.com (including web forms)
From cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our customers and members with goods and services, including face-to-face experiences, membership services, newsletters etc.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
All information that we receive from our customers and members is protected by our secure server. The Bhavana secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access.
We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of Bhavana services by your consent.
About the Personal Information you give us:
When you become a subscriber of Bhavana, we collect information about you including: your name, your address (including your country location) and your email address.
We process your personal information for subscription administration, to deliver subscription benefits to you, and to inform you of Bhavana related events, content, and other benefits or opportunities associated with your Bhavana subscription
Bhavana hosts live events throughout the year. These may include cooking classes, retreats, educational programs and live webinars (collectively “events”). If you register for one of our events, we will collect your name and contact information, which we will store in our database and use to provide you with information and services associated with the event.
We will keep a record of your participation in Bhavana events as an attendee. This information may be used to tell you about other events and services that Bhavana provides.
We may use third parties to provide services for educational experiences or residential and Non-residential Retreats. Your personal information will be stored in our database and may also be shared with our third party service providers in order to book and provide services offered in our educational and retreat packages.
Your Correspondence with Bhavana
If you correspond with us via email, the postal service, or any other form of communication, we may retain such correspondence and the information contained therein and use it to respond to your enquiry; to notify you of Bhavana events, or other services; or to keep a record of your complaint, accommodation request and the like. As always, if you wish to have Bhavana delete your personal information or otherwise refrain from communicating with you, please contact us at: firstname.lastname@example.org
You may unsubscribe from our mailing/marketing list at any time by utilising the “unsubscribe” link provided in our marketing emails, or by contacting us in writing via email at: email@example.com
By clicking on the “unsubscribe” link, you will be presented with the options to:
- Unsubscribe and stop permission for Bhavana to send you marketing emails.
- Unsubscribe and stop permission for Bhavana to send you marketing emails PLUS revoke your permission for The Sirius Library to use any of your personal data.
- Additionally, you will also receive the option to request that Bhavana delete all of your data.
Payment Card Information
You may choose to purchase goods or services from Bhavana using a payment card. Typically, payment card information is provided directly by users, via Bhavana website, into the PCI/DSS-compliant payment processing services to which Bhavana subscribes, and Bhavana does not, itself, process or store the card information. Occasionally, customers ask Bhavana administration employees to, on their behalf, enter payment information into the PCI/DSS-compliant payment processing services to which Bhavana subscribes. We strongly encourage you not to submit this information by email. When Bhavana employees receive payment card information from customers by email, phone or postal mail, it is entered as instructed and then deleted or destroyed. Payment card information is not stored by us on our servers.
Use of Bhavana website
Like most websites, Bhavana website collects certain information automatically. This information may include internet protocol (IP) addresses; the region or general location where your computer or device is accessing the internet; browser type; operating system and other usage information about the use of Bhavana website, including a history of pages that you view. We use this information to assist us to design our website to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyse trends, track visitor movements, and gather a broad demographic of information to assist us to identify our visitors preferences.
Cookies on Bhavana website
What Are Cookies
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit wikipedia.org, www.allaboutcookies.org or www.aboutcookies.org.
Browser manufacturers provide help pages relating to cookie management in their products. Please click on your preferred browser link below for more information.
The Cookies that The Bhavana website uses
Subscription and Shop Account related cookies
Email Newsletters related cookies
Forms related cookies
When you submit data through filling out a form, such as those found on: contact pages; comment forms; or any of the forms on The Bhavana website, cookies may be set to remember your contact details for future correspondence.
Site preferences cookies
In order to provide you with a great experience on this website we provide the functionality to set your preferences for how this website operates when you use it. In order to remember your preferences, we need to set cookies so that this information can be referenced whenever you interact with a web page that is affected by your preferences.
Third Party Cookies
This website uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use this website and ways that we can improve your experience. These cookies may track things such as how long you spend on the website and the web pages that you visit so we can continue to produce engaging content. Please see Google Analytics cookies for details.
From time to time we test new features and make subtle changes to the way that the website is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the website, whilst also ensuring that we understand which optimisations our users appreciate the most.
We also may use social media buttons and/or plugins on this website that allow you to connect with a social network in various ways. For these to work the following social media websites including: Facebook, may set cookies through our website which may be used to enhance your profile on their website, or contribute to the data they hold for various purposes outlined in their respective privacy policies.
As was previously mentioned, if there is something that you are not sure whether you need or not, it is usually safer to leave cookies enabled in case it does interact with one of the features you use on our website.
Disclosure of your Information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of bhavanacookingschool.com, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of bhavanacookingschool.com, our customers or third parties or if required by law.
We may however use in a general sense, without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services, but not for any other use.
We strive to ensure the security, integrity and privacy of all personal information submitted to our website, and we periodically update our security measures in light of current technologies. We restrict access to your personal data to only those employees who need to know that information to provide services to you. Our employees are trained to be aware of the importance of confidentiality and maintaining the privacy and security of your information.
Data Subject Rights
The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. More detailed information and a clear explanation of them is available on the website of the United Kingdom’s Information Commissioner’s Office.
If you wish to confirm that Bhavana is processing your personal data, or to have access to the personal data that Bhavana may have about you, please contact us at: firstname.lastname@example.org
You may request information about: the purpose of the processing; the categories of the personal data concerned; who else outside of Bhavana might have received data from Bhavana; and how long will the data be stored. You have the right to correct (rectify) the record of your personal data held by Bhavana if it is inaccurate. You may request that Bhavana erase the data or cease processing it, subject to certain exceptions. You may request that Bhavana cease using your data for direct marketing purposes. In many countries, you have the right to lodge a complaint with the appropriate data protection authority if you have any concerns about how Bhavana processes your personal data. When technically feasible, Bhavana will, at your request, provide your personal data to you or transmit it directly to another controller.
Reasonable access to your personal data will be provided to Bhavana subscribers, event attendees and others upon request made to Bhavana at: email@example.com. If reasonable access cannot be provided within a reasonable time frame, Bhavana will provide you with a date when the information will be provided. If for some reason access is denied, Bhavana will provide an explanation as to why access has been denied.
Questions about your Privacy
If you have any questions or comments, or if you want to update, delete, or change any Personal Information that we hold, or you have a concern about the way in which we have handled any privacy matter, please use the contact form on our website to send us a message, or you may also contact us by postal mail or email at:
841 Ferleigh Road
Phone: +61 413 120 409